Amy Andrade

Amy Andrade is Director, Member and Provider Services, Massachusetts Office of Medicaid. Ms. Andrade has participated in the Massachusetts health care journey as it has evolved beginning with the State’s original Health Care Reform initiative in 1996. Being an original pioneer of the experience coupled with an overall 25 year career within state service she knows first hand Massachusetts’s Health Care Reform Initiative past and present. Her “ground up” experiences first in front line financial eligibility worker roles as well as Outreach Representative afforded her opportunities to work directly with the applicant and member as well as collaboratively with MassHealth Provider partners. Ms. Andrade and her team strive for excellence in operations and improved customer services assisting the financially needy obtain high quality affordable health care. Massachusetts enjoys a reputation for innovation, integrity and efficiency in serving its members with respect for diversity of need. Ms. Andrade is key to producing superior outcomes in a changing and financially challenging health care environment. Ms. Andrade’s solid partnership with EOHHS Information Technology teams lends to achieving innovative results. A major accomplishment was spearheading the effort to transform millions of paper documents into an Electronic Document Management system (EDM). Faced with the need to get more done with less, this partnership has fostered a greater reliance on technology to support the business needs of MassHealth eligibility operations. She has pooled her policy expertise with EOHHS technical experts to accomplish impressive results.