Montana: ACA Playbook 2013-2014
Primarily for internal use, the Montana Department of Public Health and Human Services has developed an ACA Playbook providing resources related to outreach, eligibility, and enrollment; training tools for navigators, assistors, field offices, and other policy workers; and other documents regarding the implementation of the Affordable Care Act in Montana.
Affordable Care Act (ACA) General Information
- “How the Health Care Law is Making a Difference for People of Montana: ACA Overview”
- “Are you ready? The Healthcare Insurance Marketplace is Coming”
- “How the Marketplace Works”
- “What is Medicaid?”
- “Key Information about the Health Insurance Marketplace”
- “Raising Awareness of the Marketplace – How you can help in Montana”
- “Marketplace Application Checklist”
- “What does the Affordable Care Act mean to Montana OPA?”
- “ACA and You – Do Nothing”
- “Native Americans and ACA”
- “Frequently Asked Questions (FAQs)”
New Processes
- Application Selection Scenarios
- Application Processing Flow Charts
- Streamlined Application
- Customer Service FAQ Scripts
Training
- Field Office Managers’ In-person Training
- Navigator Training Overview
- General ACA Overview Training – Montana Intra-governmental
Tips and Tools
- Step by Step Issue Escalation Guide
- Glossary of Health and Medical Terms
- ACA & Health Coverage Terminology
- Field Staff FAQ’s
- ACA Federal Business Cards
- Federal & National Resources
- ACA Quick Reference
- Montana: Health Center Outreach & Enrollment Assistance
- ACA FAQ Field Script
- Site Support for Field Offices
- Worker Attestation Form


For individuals living with complex, often chronic conditions, and their families, palliative care can provide relief from symptoms, improve satisfaction and outcomes, and help address critical mental and spiritual needs during difficult times. Now more than ever, there is growing recognition of the importance of palliative care services for individuals with serious illness, such as advance care planning, pain and symptom management, care coordination, and team-based, multi-disciplinary support. These services can help patients and families cope with the symptoms and stressors of disease, better anticipate and avoid crises, and reduce unnecessary and/or unwanted care. While this model is grounded in evidence that demonstrates improved quality of life, better outcomes, and reduced cost for patients, only a fraction of individuals who could benefit from palliative care receive it. 























































































































































