View Each State’s Efforts to Extend Medicaid Postpartum Coverage
/in Policy Charts, Featured News Home, Maps Eligibility and Enrollment, Eligibility and Enrollment, Health Coverage and Access, Maternal Health and Mortality, Maternal, Child, and Adolescent Health /by Anoosha Hasan and Eddy FernandezUnwinding Medicaid’s Continuous Coverage Requirement: State Communication Strategies
/in Health Coverage and Access, Policy Arizona, Arkansas, California, Hawaii, Illinois, Maryland, Nevada, New Hampshire, New York, Oklahoma, Utah, Wisconsin Blogs, Featured News Home COVID-19, Eligibility and Enrollment, State Insurance Marketplaces /by NASHP StaffEligibility Levels for Pregnancy-Related Coverage in Medicaid and CHIP
/in Policy Featured News Home, Maps CHIP, Chronic Disease Prevention and Management, Eligibility and Enrollment, Eligibility and Enrollment, Health Coverage and Access, Health Equity, Infant Mortality, Integrated for Pregnant/Parenting Women, Maternal Health and Mortality, Maternal, Child, and Adolescent Health, Medicaid Expansion, Medicaid Managed Care, Population Health, State Insurance Marketplaces /by Anita CardwellEligibility Levels for Pregnancy-Related Coverage in Medicaid and CHIP
Webinar: A Discussion with States on Medicaid Unwinding
/in Policy Webinars Eligibility and Enrollment, Health Coverage and Access /by NASHP StaffImplications of BBBA’s Proposed Changes on Unwinding Medicaid’s Continuous Coverage Requirement
/in Health Coverage and Access Blogs, Featured News Home Eligibility and Enrollment, Health Coverage and Access, State Insurance Marketplaces /by Anita CardwellOn November 19, 2021, the U.S. House of Representatives passed H.R. 5376, the Build Back Better Act (BBBA), which is now being considered by the U.S. Senate. State Medicaid officials are particularly interested in the BBBA’s provisions related to the Medicaid continuous coverage requirement and the associated federal medical assistance percentage (FMAP) increase[1]. Currently, both the enhanced FMAP and the requirement to keep individuals enrolled in Medicaid are tied to the federal COVID-19 public health emergency (PHE), which has an undefined end date and must be renewed in 90-day increments. If enacted, the BBBA would eliminate the uncertainty of when the Medicaid continuous coverage requirement and FMAP increase would end by decoupling these provisions from the federal PHE. Specifically, the BBBA would phase out the enhanced FMAP and provide states with the option to begin Medicaid eligibility redeterminations and disenrollments as early as April 1, 2022. However, the BBBA’s option for beginning Medicaid redeterminations in spring 2022 would require careful planning to ensure that enrollees are effectively reached and do not lose coverage if they remain eligible for Medicaid or other sources of insurance.
State implications of BBBA changes to Medicaid continuous coverage requirement and FMAP increase
The BBBA’s disassociation of both the increased FMAP and the continuous coverage requirement from the federal COVID-19 PHE declaration would impact states’ return to regular eligibility determination and enrollment operations. The BBBA outlines certain conditions related to unwinding the Medicaid continuous coverage provision that states must comply with in order to continue receiving the FMAP increase that would be available through September 2022:
BBBA Changes to Medicaid Continuous Coverage Requirement:
- Sets a defined date of 4/1/22 for when states can begin terminating Medicaid coverage for individuals who are determined to be ineligible for the program, with certain conditions
BBBA Changes to FMAP Increase:
- Gradually reduces the 6.2 percentage point FMAP increase beginning 4/1/22 to 3 percentage points, and then to 1.5 percentage points on 7/1/22
- FMAP increase would end 9/30/22, regardless of whether the COVID-19 PHE is still in place
- States could only terminate coverage for individuals who have been enrolled in Medicaid for 12 consecutive months, and similar to the current unwinding guidance from the Centers for Medicare and Medicaid Services (CMS), states would need to conduct a full eligibility redetermination prior to any adverse coverage actions.
- States must conduct “good faith” efforts to ensure that the state has up-to-date contact information for individuals by coordinating with Medicaid MCOs and other state agencies prior to terminating coverage.
- An individual could not be disenrolled based on returned mail unless there have been at least two unsuccessful attempts to contact an individual through at least two modalities, and that after the second attempt the individual was provided with 30 days notice through at least two modalities.
- Beginning April 1, 2022 through September 30, 2022, states would not be allowed to conduct eligibility redeterminations and renewals for more than 1/12 of all individuals enrolled in the state’s Medicaid program.
- From April 1, 2022 through September 30, 2022, states would need to submit monthly reports to the Secretary of Health and Human Services with information about renewals, the number of individuals disenrolled from Medicaid coverage and the termination reason, as well as information about volume, wait times and abandonment rates at enrollment call centers.
The BBBA’s delinking of the FMAP increase and the Medicaid continuous coverage requirement from the federal PHE provides predictability and could assist states in their efforts to plan for resuming normal eligibility determination operations and make budgetary decisions. Despite the benefit of more certainty, some state officials have expressed concerns about the BBBA’s requirements for eligibility determination procedures. As compared to CMS’ current unwinding guidance which offers states flexibility in their approaches to reinstating normal eligibility determination operations, the BBBA’s provisions are more prescriptive, and some of the issues identified by state officials include:
- Specificity of requirements:
- State officials anticipate that it could be challenging to ensure precise compliance with the BBBA’s requirement that states would need to limit eligibility determinations and renewals to no more than one-twelfth of their Medicaid caseload between April and September 2022.
- The BBBA’s specific procedures for states’ enrollee communication efforts contain a level of operational detail that is generally issued from CMS, an agency that has a working relationship with state Medicaid offices, rather than included in legislation.
- Timing of redeterminations and funding:
- Given their significantly large Medicaid caseloads, many state officials have indicated that they will likely need up to 12 months to conduct redeterminations, renewals and verifications, as well as handle a likely increased volume of consumer appeals.
- With the phasing down of the FMAP increase in April 2022 at the same time that states may begin processing Medicaid redeterminations and then the end of the increase in September 2022, states would face the challenge of a reduction in federal matching funds while managing an intensified workload.
The ability to redetermine Medicaid enrollees is critical as states approach the end of the continuous coverage requirement, but states continue to operate with a reduced workforce. With the anticipation of increased eligibility determination work beginning in April 2022 alongside the uncertainty of whether the BBBA will pass, it is difficult for states to determine when to begin the hiring process to increase staff capacity. Additionally, because the Medicaid continuous coverage provision has been in effect since March 2020, many Medicaid eligibility workers have little to no experience with the overall eligibility redetermination process, and as a result, it will take time to provide training and guidance to these staff.
Despite these challenges, state officials remain committed to ensuring that that eligible individuals remain enrolled in Medicaid or other sources of coverage. As states navigate these issues within a changing federal policy environment, NASHP will continue to convene state officials to assist them in their efforts to transition back to regular Medicaid eligibility determination operations.
[1] As authorized by the Families First Coronavirus Response Act (FFCRA), states are currently receiving a 6.2 percentage point federal medical assistance percentage (FMAP) increase during the COVID-19 PHE if they comply with certain maintenance of effort (MOE) requirements. These MOE requirements include a prohibition on terminating individuals from Medicaid coverage if they were enrolled as of or after March 18, 2020, which is generally referred to as the “continuous coverage” requirement.
2021 Individual Market Health Insurance Enrollment Periods
/in Policy Eligibility and Enrollment, Health Coverage and Access, State Insurance Marketplaces /by Christina CousartUpdated Aug 18, 2021
This chart describes the regular and special enrollment periods when individuals may sign up for health insurance coverage through either the federal marketplace (healthcare.gov, which 36 states use) or state-operated marketplaces (used by 14 states and Washington, DC).
| Marketplace | Original 2021 Open Enrollment Period | 2021 COVID-19 Special Enrollment Period (SEP) |
| Federally facilitated marketplace (36 states) |
Nov. 1 – Dec. 15, 2020 | Feb. 15 – May 15, 2021* |
| State-Operated Marketplaces | ||
| California | Nov. 1, 2020 – Jan. 31, 2021 | Feb. 1 – May 15, 2021 and April 12- Dec. 31, 2021** |
| Colorado | Nov. 1, 2020 – Jan. 15, 2021 | Feb.8 – Aug. 15, 2021 |
| Connecticut | Nov. 1, 2020 – Jan. 15, 2021 | Feb. 15 – April 15, 2021 and May 1- Oct 31, 2021 |
| DC | Nov. 1, 2020 – Jan. 31, 2021 | Jan.1, 2021 – Jan. 31, 2022*** |
| Idaho | Nov. 1 – Dec. 31, 2020 | Mar. 1- April 30, 2021 |
| Maryland | Nov. 1 – Dec. 15, 2020 | Jan. 1 – Aug 15, 2021 |
| Massachusetts | Nov. 1, 2020 – July 23, 2021 | |
| Minnesota | Nov. 1 – Dec. 22, 2020 | Feb. 16 – July 16, 2021 |
| Nevada | Nov. 1, 2020 – Jan. 15, 2021 | Feb. 15 – August 15, 2021 |
| New Jersey | Nov. 1, 2020 – Jan. 31, 2021 | Feb. 1 – Nov. 30, 2021 |
| New York | Nov. 1, 2020 – December 31, 2021 | |
| Pennsylvania | Nov. 1, 2020 – Jan. 15, 2021 | Feb. 15 – Aug. 15, 2021 |
| Rhode Island | Nov. 1, 2020 – Jan. 23, 2021 | Feb.1 – Aug. 15, 2021 |
| Vermont | Nov. 1, 2020 – Dec. 15, 2020 | Feb. 16 –Oct. 1, 2021 |
| Washington State | Nov. 1, 2020 – Jan. 15, 2021 | Feb. 15 – Aug. 15, 2021 |
*Heathcare.gov opened a special enrollment period as a result of President Biden’s Jan. 28, 2021 executive order designed to strengthen Medicaid and the Affordable Care Act enrollment.
**California closed its COVID-19 SEP on May 15, 2021 and reopened a new, separate SEP in response to the American Rescue Plan Act on April 12, 2021.
***Washington, DC will extend its COVID-19 SEP through the last day of the DC Health Link Individual & Family 2022 Open Enrollment Period (January 31, 2022), unless the District of Columbia COVID-19 Public Health Emergency (PHE), as declared by the Mayor, is still in place on that date, in which case the SEP is available until the end of the month in which the PHE ends.
Rhode Island’s Accountable Entities Emphasize Children’s Health and Social Needs
/in Policy Rhode Island Blogs, Featured News Home Chronic and Complex Populations, Eligibility and Enrollment, Eligibility and Enrollment, Health Coverage and Access, Health Equity, Housing and Health, Integrated Care for Children, Maternal, Child, and Adolescent Health, Physical and Behavioral Health Integration, Population Health, Social Determinants of Health /by Elinor HigginsIn the midst of the pandemic, many states are continuing to advance their health system transformation efforts. Rhode Island’s Medicaid Accountable Entities (AE) Program, for example, is shifting to a pay-for-performance model for several screening measures. Under this model, there is an additional financial incentive to screen children and their families for health and social needs, which have taken on new importance due to the added stressors of COVID-19.
Rhode Island’s AE program, now entering its fourth year, makes provider organizations (AEs) accountable for health outcomes of their members as well as the total cost of care of their populations. Using contractual levers in the agreements between AEs and managed care organizations (MCOs), the state requires AEs to integrate strategies to address social needs and social determinants of health (SDOH). The strategies must include assessment of social needs, referral to community resources, and utilizing community partnerships and engagement to address the identified needs.
Read NASHP’s 2018 profile of Rhode Island’s Accountable Entities Program here.
The state developed SDOH screening requirements for the AEs. Screening tools must be approved by the Rhode Island Executive Office of Health and Human Services (EOHHS), and they must include information on the following domains: housing insecurity, food insecurity, transportation, interpersonal violence, and utility assistance.
Screening for a child’s needs can offer insights about what kinds of services, referrals, or wrap-around care are needed to ensure healthy development. Because the ongoing pandemic has required children and families to stay home and spend additional time together, a safe and supportive home environment is especially crucial for children’s health and well-being. The SDOH screening domains that are required by EOHHS overlap with adverse childhood experiences (ACEs), such as poverty, food and/or housing insecurity, neglect, and mental illness — all of which contribute to poor health outcomes for children.
Rhode Island’s AE program takes into account the benefit of a two-generation (2Gen) approach to these issues. Under a 2Gen framework, services are provided to both children and the adults in their lives simultaneously to help families live healthy and productive lives. When screening children under age 12, Rhode Island’s SDOH screening measure can be applied to an entire household instead of to only the individual child. This can provide a better understanding of how to target interventions for the whole family going forward.
This year, a key change is happening within the AE program that may increase the number of children and families served by the program. The state is shifting to pay-for-performance (P4P) for the SDOH screening requirement. Beginning in Project Year 4 (PY4), there is a financial incentive for the AEs to increase their SDOH screening rates among their attributed populations. AEs needed time to develop their screening tools and build capacity around screening for SDOH before shifting the AE incentive metric to P4P. Other measures, including documented developmental screening for children younger than age 3, will also transition to P4P in PY4.
Though the SDOH screening requirements are specific to Medicaid AEs in Rhode Island, state officials expect the screening requirements to have a ripple effect. In primary care settings, for example, if a provider is administering the SDOH to AE-attributed patients, officials expect they are likely integrating the screening into their workflows and administering it to all of their patients. This has proven to be the case with other well-child practices. For example, the AE Coastal Medical, has implemented universal screenings across all of its practices to assess and identify needs around depression, anxiety, and SDOH.
Screening is only the first step in improving health-related social needs for children and families. One of the goals of the AE program is to use screening results and the improved understanding of its members’ circumstances to improve their overall health. Rhode Island is leveraging its Quality Report System (QRS), a tool for data collection, to calculate performance on the quality measure. This tool enables providers to drill down to the patient level to identify patients still in need of screening.
An upcoming strategy to help AEs coordinate better with community partners is the procurement of a community referral system that would help connect individuals to necessary resources. Such a referral network could be linked with the QRS in the future, making data collection, analysis, and referral a centralized process. Ultimately, this initiative may drive a broader conversation about how the state collects screening data across both public and private payers, and how this data can be used to improve the health outcomes of Rhode Island residents.
Medicaid Agencies Cultivate Partnerships and Deploy Data to Bolster COVID-19 Vaccination Efforts
/in COVID-19 State Action Center Blogs, Featured News Home COVID-19, Eligibility and Enrollment, Health Coverage and Access, Health Equity, Health IT/Data, Medicaid Managed Care, Population Health, Program Design, Quality and Measurement, Social Determinants of Health, Special Populations and Services, Vaccines /by Christina CousartCOVID-19 vaccine distribution has accelerated across states as the Biden Administration updates its vaccine goal to 200 million doses by April 23, 2021 and many states are opening eligibility to all adults by early April. The National Academy for State Health Policy (NASHP) recently spoke with several state Medicaid officials to learn more about how their agencies – and specifically their Medicaid managed care organizations (MCOs) – are leveraging partnerships and data to advance their vaccination efforts.
Leadership and communication across state agencies are enabling optimal coordination.
States’ COVID-19 vaccination efforts are primary led by their departments of health (DOHs), but nearly every other state agency plays a role in helping to raise awareness with the constituencies they serve or by aiding with vaccine logistics and administration – often both. To reduce confusion, agencies must work in lockstep, agreeing on policies while using similar messaging and data sources to promote accurate information about the vaccine. In the case of Medicaid, state officials work not only to convey vaccine updates from their state DOH to Medicaid enrollees, but also to the health plans and providers they work with. Medicaid agencies have revised call center scripts, website content, and other resources so they are in line with the latest language put forth by their DOHs.
View state-by-state vaccination eligibility plans at: State Plans for Vaccinating their Populations against COVID-19.
To improve coordination, Medicaid agency officials participate in, and sometimes lead, weekly meetings with state and county officials to update them about the latest vaccine progress. They have also worked with state and county officials to identify and share data about Medicaid enrollees to enable improved targeting of high-risk, and/or priority populations for outreach by state and local authorities. Medicaid agencies have also shared data about provider networks to aid vaccine administration efforts. Specifically, data has been used to recruit providers who are already actively engaged in serving certain populations as part of direct vaccination efforts, including as vaccine administrators at mobile vaccination sites.
Empowering Medicaid health plans encourages innovative vaccination promotion strategies.
Along with collaborating with state and local agencies, Medicaid agencies have also cultivated stronger relationships with their MCOs and other participating health plans to promote vaccinations. Several states’ officials report meeting with their health plans on a biweekly or weekly basis to share the latest updates on vaccination policy, as well as to strategize about best practices to encourage vaccination. United by a mutual goal of encouraging members toward health and away from catastrophic illness, the vaccination effort provides a unique opportunity for Medicaid to work in partnership with its health plans and encourages innovative approaches to improve vaccination rates. Some innovative strategies include:
- Distributing educational material about how to schedule appointments and appointment reminders;
- Enabling plans and plan representatives to schedule appointments on behalf of enrollees;
- Active post-vaccination outreach to assess vaccine side effects;
- Communication to family members and care takers about vaccine eligibility and access; and
- Development of training modules for care managers to address vaccine hesitancy.
Several officials especially noted the challenge of ensuring transportation to and from vaccination sites. To mitigate these issues, states have employed various methods of moderating this barrier – from providing access to free transportation services to mandating that health plans cover transportation to and from vaccination sites. One state had a policy to reimburse enrollees for miles traveled, while another worked with carriers to set a rate for transit services that included a “wait time” between arrival at and departure from the vaccination site.
Access to state data is critical to health plan participation in vaccination efforts.
Beyond sharing strategies to encourage outreach and access to vaccination sites, Medicaid agencies have played a key role in sharing critical data about Medicaid enrollees directly with MCOs or other participating carriers.
Medicaid agencies have unique access to state data sources, including Medicaid enrollment and claims data and vaccination data from public health data repositories, which is otherwise not available to private companies or other agencies. Access to this data not only positions a state Medicaid agency to take an active role in identifying enrollees to target for vaccination outreach, but it also enables it to perform analytics across data sources. For example, some states are cross-walking vaccine registry data with Medicaid data to identify Medicaid recipients who have scheduled vaccination appointments or who have been vaccinated. This ability to crosswalk data from vaccine registries is especially important, as many vaccines are scheduled and administered without an insurance claim, leaving health plans without any information about the vaccination status of their enrollees. However, armed with Medicaid data and analytics, health plans are able to conduct direct follow-up with their members. In several cases, states report active participation from health plans that are using data to encourage vaccination, including among high-risk individuals. Others go further and connect enrollees with case managers who may be able to assist with arranging transit to and from appointments or scheduling follow-ups for the second vaccine dose.
Capacity to conduct complex analytics may be limited based on states systems’ ability to extract and share data across agencies, and outdated claims processing systems may affect the timeliness of available data. Meanwhile, vaccination databases are in the midst of being brought to scale in tandem with escalating vaccination efforts, and data may not yet be fully accessible or up to date in state systems. State agencies are rapidly working to improve data capacity, including efforts to enable direct connections between carriers and providers to data sources or analytic information. One state also reported efforts to access data from border states, to ensure it had updated vaccination information even for those that may get vaccinated outside of the state.
States have and continue to rapidly adapt in response to the ever-evolving pandemic. As vaccine capacity increases, they will continue to build on their growing resources and infrastructure to address changing needs and circumstances. As they do, NASHP will report on the development of new policies and promising practices from those at the forefront of addressing the COVID-19 crisis.
Recent State Actions to Address Declining Children’s Insurance Coverage Rates
/in Policy Florida, Georgia, Iowa, New Jersey, Utah Blogs, Featured News Home CHIP, CHIP, Eligibility and Enrollment, Eligibility and Enrollment, Health Coverage and Access, Healthy Child Development, Maternal Health and Mortality, Maternal, Child, and Adolescent Health, Medicaid Managed Care /by Gia GouldSince reaching an all-time low in 2016, the rate of uninsured children has climbed from 4.7 percent in 2016 to 5.7 percent in 2019. In response, several state legislatures are considering bills designed to improve children’s coverage options and promote child enrollment in Medicaid and the Children’s Health Insurance Program (CHIP).
Program and Enrollment Expansions
One of the most notable efforts to expand children’s coverage was included in New Jersey Gov. Phil Murphy’s fiscal year 2022 budget, which establishes the Cover All Kids initiative to provide coverage to all uninsured children. At an estimated cost of $20 million, it is forecasted to cover 88,000 children by expanding Medicaid eligibility thresholds and extending coverage to children currently ineligible due to immigration status.
The Cover All Kids program aligns with initiatives previously proposed by New Jersey advocates and legislators to ensure all children have coverage. The governor’s proposed budget also directs the Department of Human Services to eliminate premiums and the waiting list for children enrolled in CHIP and provides funds for an enhanced outreach campaign to increase Medicaid and CHIP child enrollment.
In Utah, lawmakers considered two children’s coverage bills during this session. In 2019, Utah had the third-highest increase in the rate of uninsured children and the highest rate of uninsured Latinx children in the country. In response to these troubling statistics, the Utah Legislature passed HB262, which creates the Children’s Health Care Coverage program. This program directs the Utah Department of Health, Department of Workforce Services, and the state Board of Education to develop a program to promote health insurance coverage for children when they enroll in school and when they apply for free and reduced lunch.
The Utah law also requires the state to:
- Conduct research on families who are eligible for Medicaid and CHIP to determine their awareness of coverage options;
- Analyze trends in disenrollment to identify barriers for coverage renewal; and
- Administer surveys to gather information about current enrollees’ experiences with the programs.
Findings from this research will be used to redesign the CHIP and children’s Medicaid enrollment websites and inform future outreach partnerships.
Another Utah bill, SB158, designed to address the state’s coverage crisis through the creation of a robust outreach program, focused on enrolling underserved populations, providing application assistance, and launching an advertising campaign to draw attention to coverage opportunities for children. In addition, the bill would have expanded public coverage to children whose family income fell below 200 percent of the federal poverty level (FPL). Despite senate approval, the bill did not pass.
Like Utah, Florida experienced a dramatic increase in childhood uninsured rates since 2016. The Center for Children and Families at Georgetown University’s Health Policy Institute 2020 report found that more than 55,000 Florida children had lost coverage between 2016 and 2019, representing the second-highest coverage drop in the nation during that period. Florida legislators are currently considering HB 201 and SB 1244, both of which would increase the eligibility threshold for their CHIP program from 200 percent of FPL incrementally by 20 percent each year beginning in the 2021-2022 fiscal year, until reaching 300 percent of FPL, which is expected in the 2026-2027 fiscal year.
In Maine, legislators are considering LD 372, a bill to expand access to CHIP. The bill includes provisions to:
- Expand income eligibility from 200 to 300 percent of FPL;
- Eliminate the waiting period for children whose families have lost employer-sponsored coverage;
- Extend coverage eligibility from age 19 to 20; and
- Eliminate premium payments for all enrollees.
Express-lane eligibility:
Last week, the Georgia Legislature passed HB 163, which directs the Department of Community Health to seek federal approval to establish express-lane-eligibility (ELE) for children whose families apply for the Supplemental Nutrition Assistance Program (SNAP). By implementing the ELE option, children will automatically be enrolled or renewed in Medicaid or the state’s CHIP program, PeachCare for Kids, based on the current information provided in their SNAP application. State child health advocates estimate that this could increase child enrollment in Medicaid in the state by 70,000. Currently, five states use SNAP data to determine eligibility for Medicaid and/or CHIP.
CHIP Buy-in Programs:
Legislators in Iowa and West Virginia are considering bills to create CHIP buy-in programs, which allow families with incomes above their state’s CHIP eligibility thresholds to purchase coverage.
Iowa’s SF220 would allow families to purchase CHIP coverage for children and young adults up to age 26 whose household income exceeds the maximum income eligibility threshold of 302 percent of FPL. Iowa’s CHIP-buy in plan differs from traditional CHIP buy-in programs as it would allow families to purchase CHIP coverage for their children as an alternative to qualified health plans on the exchange or plans on the individual market — which unlike CHIP are not tailored to children’s needs.
The CHIP coverage would be sold through the marketplace, allowing families to compare their coverage options, and could be paid for with premium tax credits for eligible enrollees. If passed, the state would need federal approval to implement the plan.
West Virginia’s HB2278 would establish a buy-in program for children’s whose families earn more than 300 percent of FPL and could afford to pay the cost of CHIP coverage in full.
Despite states continuing to grapple with managing the COVID-19 pandemic, many are still seeking to improve coverage for children in Medicaid and CHIP. The National Academy for State Health Policy continues to track states’ efforts to increase enrollment in children’s coverage in Medicaid and CHIP.
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For individuals living with complex, often chronic conditions, and their families, palliative care can provide relief from symptoms, improve satisfaction and outcomes, and help address critical mental and spiritual needs during difficult times. Now more than ever, there is growing recognition of the importance of palliative care services for individuals with serious illness, such as advance care planning, pain and symptom management, care coordination, and team-based, multi-disciplinary support. These services can help patients and families cope with the symptoms and stressors of disease, better anticipate and avoid crises, and reduce unnecessary and/or unwanted care. While this model is grounded in evidence that demonstrates improved quality of life, better outcomes, and reduced cost for patients, only a fraction of individuals who could benefit from palliative care receive it. 























































































































































